We want you to feel confident ordering from CARRYFORTE. If something isn’t right, please review the information below.
30-day return policy
You may request a return within 30 days of receiving your order.
To be eligible, the product should be returned in its original condition with all included components and packaging where reasonably possible.
Normal inspection is permitted. A deduction may apply if the product has been used or handled beyond what is reasonably necessary to inspect its features and condition.
Starting a return
Visit our Support page and submit the contact form with:
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Your order number
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The contact details used during checkout
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The reason for the return
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Photographs if the product is damaged, defective or incorrect
Please wait for return instructions before sending anything.
Do not return products to the address printed on the original shipping package. Unauthorised returns may be delayed, refused or sent to the wrong location.
Change-of-mind returns
Unless required otherwise by applicable law, customers are responsible for return-shipping costs when returning a correctly supplied product because they changed their mind.
Original shipping charges, where applicable, are not refundable beyond what is required by law.
Damaged, defective or incorrect products
If your order arrives damaged, defective or different from what you purchased, visit our Support page as soon as possible.
Include clear photographs of the product, packaging and shipping label. After reviewing the issue, we may offer a replacement, refund or another appropriate solution.
Do not discard the product or packaging until your request has been reviewed.
Refunds
Once an approved return is received and inspected, we will notify you of the outcome.
Approved refunds are issued to the original payment method. Your bank or payment provider may require additional time to display the refund.
Shipping, customs and other external charges are refundable only where required by applicable law or where the order arrived damaged, defective or incorrect.
Exchanges
We do not currently offer direct exchanges.
If you need a different item, return the original product according to this policy and place a new order separately.
Order cancellations
Visit our Support page immediately if you want to cancel an order.
We will try to help, but cancellation cannot be guaranteed once an order has entered processing or has been shipped.
Consumer rights
This policy does not limit any mandatory consumer rights available under the laws of your country or region.
Need assistance? Visit our Support page and submit the contact form.