Contact

How can we help?

Whether you have a question about a product, need help with an order or want an update on your delivery, the CARRYFORTE support team is here to assist.

Contact us

Email: support@carryforte.com

Please include your order number and the email address used at checkout. We aim to respond within 1–2 business days.

Never send passwords or complete payment-card information by email.

Order changes and cancellations

Contact us as quickly as possible if you need to change or cancel an order.

We will do our best to help, but changes cannot be guaranteed once an order has entered processing or has been shipped.

Order tracking

Once your order ships, you will receive a confirmation email containing your tracking information when tracking is available.

Please allow some time for the carrier’s tracking system to update after receiving the shipping confirmation.

Delayed or missing orders

If your tracking has not updated for an extended period or your order appears to be delayed, contact us with:

  • Your order number

  • The email used at checkout

  • Your delivery address

  • Any tracking information received

We will review the shipment and help determine the next step.

Damaged, incorrect or missing items

Please contact us as soon as possible after delivery and provide:

  • Your order number

  • A clear description of the problem

  • Photographs of the product

  • Photographs of the packaging and shipping label

Keep the original packaging until your request has been reviewed.

Returns and refunds

Return eligibility, instructions and refund conditions are explained in our Refund Policy.

Please contact us before returning a product. Items sent without prior instructions may be delayed or sent to the wrong return location.

Product questions

If you need assistance with sizing, fit, features or safe use, contact us before ordering. We’ll help you choose the most suitable option.

Our commitment

We want every CARRYFORTE customer to feel informed, protected and confident throughout their experience with us—from placing an order to using the product on their journey.

Move freely. Carry securely.